Terms & Conditions
How to Buy – when you are ready
If you have
made your purchase at a Diamond Exchange office in , Toronto or New York, Your
customer service consultant will handle all the formalities for you.
If you choose
to purchase online then:
If you
are ready to proceed,
email soon or phone and we will send a formal 'Request to Purchase' subject to
availability. When you commit to
the purchase, nominating your method of payment and confirming your delivery
details, we can hold the diamond for 24 hours while you organize payment and we
finalise the invoice and order details.
If you
are not quite ready to buy,
keep on looking and learning but do not be too concerned about the diamond you
may want being sold before you make up your mind, there will be another one just
for you.
Our
ideal
is for you to be sure of what you want, ready to buy, and certain that we could
find the best diamond to suit your wishes of quality and value exactly, if you
wished.
Our Terms of Trade
The diamond price quoted on the web is fixed for 24hrs
from the time you express your interest to us and may be subject to change
thereafter.
Free delivery of purchases within Canada to metropolitan
areas. Additional charges apply for rural areas and overseas territories.
Payment options and confirmation of purchase
Canada and USA
Most diamonds are purchased by Wire
Transfer, this is the accepted method of payment and the majority of our
business is conducted in this way.
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We accept payment by all major credit
cards including VISA, Mastercard, American Express and Discover Card
through PayPal.com our online partner. Payments made by credit card will
not be entitled to our cash discount of 3.0% (as shown on site).
Arranging payment through PayPal is fast and safe. It can take 48-72
hours to open a PayPal account and become verified so if you plan to
make a purchase with your credit card we recommend signing up as soon as
possible. |
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Viewings by Appointment |
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If you are in the Toronto area or plan
to be and would like to see our diamonds or our extensive line of
jewelry viewings are possible BY APPOINTMENT ONLY.
Call us to schedule an appointment at
least 24 hours in advance at 905 653 2511
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The diamond is considered to have been purchased only
after confirmation of deposit of funds to our account by transfer or bank cheque,
or credit card transaction approval.
If none of these events happen within the 24 hour hold period then, unless you
made special arrangements with us, the hold will be released and it is possible
that someone else may choose that diamond.
Refunds and Guarantee
Your money will be refunded if we happen to miss the
diamond you wanted because of fine timing.
If you wish, we will find a suitable replacement.
We inspect every diamond before it is shipped to you.
In the rare event that the diamond is not as expected we will refund your
money or find a suitable replacement, as you wish.
We offer a 30 day unconditional money back guarantee if
you are not entirely satisfied with your diamond purchase.
For obvious reasons custom made jewellery is excluded from the return policy,
the diamond component of the jewellery is however included. Where
goods returned are diamonds, authenticity shall first be verified by an
independent and duly registered valuator before final settlement.
Delivery
Allow 7-10 working days for delivery of diamond. If you
have also ordered a ring, please allow a further 7-10 working days for delivery.
We will contact you to make arrangements for you to collect or you will
be notified of courier dispatch and you can track your delivery over the
internet
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